Oakferry Games Inc. does not collect, store, sell, share, or transmit personal data from anyone who uses PawMend. This page is the app-specific policy; the studio-wide policy is at oakferry.com/privacy.
01What the app collects
Nothing. PawMend has no account, no login, no advertising identifier, no analytics, no crash reporting, and no third-party software development kit.
Everything you enter about your pets — profiles, vaccines, medications and doses, weights, symptoms, vet visits, and saved symptom checks — is stored in the app’s private storage on your iPhone, encrypted by iOS while the phone is locked. None of it is sent to us or to anyone else. Deleting the app erases it, and because there is no account behind it we cannot restore it.
If you back up your iPhone to iCloud or to a computer, your PawMend records are included in that backup, as with any app’s data. The backup is yours and is kept by Apple or on your computer, under your settings; we never see it. PawMend does not store your records in iCloud itself.
02Symptom checker
The symptom checker runs entirely on your iPhone. On iPhones with Apple Intelligence it uses Apple’s on-device model; on others it uses a checklist built into the app. What you type is never sent to us, to Apple, or to any other company.
Its answer is general guidance, not a diagnosis. PawMend is not a substitute for a veterinarian. If your pet is in distress, contact a vet or an emergency clinic now.
If you ask PawMend to find an emergency vet, it opens Apple Maps with a search for emergency vets near you. PawMend itself does not read your location; Apple Maps handles the search under Apple’s privacy policy.
03Reminders and Siri
Medication reminders are local notifications scheduled on your iPhone. They are not sent from a server. Marking a dose given, skipping or snoozing it from a notification or from Siri and Shortcuts updates the record on your iPhone and nowhere else.
04Vet reports
PDF reports are made on your iPhone. A report leaves the app only when you choose to share it, through the iOS Share sheet, to the person or app you pick.
05Purchases
PawMend is free for one pet. PawMend Complete is a one-time In-App Purchase that adds unlimited pets and one PDF for all your pets. Apple handles the payment; we never see your name, card, or Apple Account. The app asks Apple only whether Complete has been bought on this Apple Account, so it can unlock it.
06What we collect
| Data | Collected | Where it lives |
|---|---|---|
| Pet profiles and health records you enter | Stored on your device | On your iPhone only |
| Symptom descriptions and results | Stored on your device if you save them | On your iPhone only |
| Personal information | No | — |
| Location | No — PawMend never asks for location permission | — |
| Contacts, photos, camera, microphone | No | — |
| Advertising identifiers | No | — |
| Usage data, analytics, and diagnostics | No | — |
| Payment details | No — Apple handles In-App Purchase | — |
Nothing in this table is sent to Oakferry Games Inc. The App Store privacy label for PawMend says Data Not Collected, and this table is why.
07Network access
PawMend makes no network requests of its own. It checks your purchase with Apple through StoreKit, and it opens Apple Maps or this website only when you tap a link that says so.
08Children
PawMend collects no personal information from anyone, so it collects none from children. There is no advertising and no chat.
09If you email us
When you write to us for support we necessarily receive your email address and whatever you put in the message. We use it only to reply, and keep correspondence no longer than we need to resolve the matter. We never add anyone to a mailing list and never pass correspondence to a third party.
10Your rights
Data protection law gives you rights to access, correct, delete, restrict, and port personal data we hold about you. In our case there is generally nothing to exercise them against, because we hold nothing — the exception is any email you have sent us.
To make a request, email support@oakferry.com. If you are in the UK or the EU and are unsatisfied with our response, you may also complain to your national data protection authority.
11Changes to this policy
If the app ever changes what it does — for example by adding a feature that genuinely requires data — we will update this page and change the effective date above before that version ships. We will not begin collecting data quietly under an old policy.
12Contact
Questions about privacy, or about anything else, reach a person directly.
- Company
- Oakferry Games Inc., incorporated in Canada
- Support
- support@oakferry.com
- Privacy
- support@oakferry.com
- Response
- Within two business days