The fastest way to get help is to email support@oakferry.com. Tell us your device, your iOS version, and what you expected to happen. There is no ticket system and no bot — the mail reaches a person.
01Is my pet unwell?
PawMend cannot tell you. Its symptom checker gives general guidance, not a diagnosis. If your pet is struggling to breathe, has collapsed, or may have swallowed something toxic, contact a vet or an emergency clinic now, before anything else.
02Where did my pet’s records go?
Your records live only on your iPhone. There is no account and no server copy, so removing the app removes them and we cannot restore them. Restoring your iPhone from a backup that included PawMend brings them back; reinstalling from the App Store does not.
03My reminders don’t arrive.
PawMend schedules reminders on your iPhone, so they need notification permission. In PawMend, open Settings and tap Allow notifications, or open the iPhone’s Settings, tap Notifications, then PawMend. A Focus mode can also hold them back.
04I bought PawMend Complete but it’s locked.
In PawMend, open Settings and tap Restore purchase, signed in with the same Apple Account you bought it with. Complete is a one-time purchase, not a subscription, so there is nothing to renew.
05Can I get a refund?
Refunds go through Apple. Sign in at reportaproblem.apple.com with the Apple Account you used to buy PawMend Complete and choose the purchase.
06How do I send my vet a record?
Open Reports, make a PDF for your pet, and share it with the iOS Share sheet: Mail, Messages, AirDrop, or a printer. PawMend makes the PDF on your iPhone and sends it only where you choose.
07Reporting something we should fix
Bug reports are welcome and genuinely get read. The useful ones say what you did, what happened, and what you expected instead. A screenshot helps more than a description of a screenshot.
PawMend has no crash reporting or analytics of any kind. That is deliberate, and it means we only learn about a problem if you tell us.
08Contact
One mailbox, read by a person, no automated triage in front of it.
- Company
- Oakferry Games Inc., incorporated in Canada
- Support
- support@oakferry.com
- Privacy
- support@oakferry.com
- Response
- Within two business days