The fastest way to get help is to email support@oakferry.com. Tell us your device, your iOS version, and what you expected to happen. There is no ticket system and no bot — the mail reaches a person.
01Where did my streak go?
Your streak, your stats and today’s progress live only on your device, so removing the app takes them with it. There is no account behind them and no server copy, which also means we cannot restore them. Restoring a device from an iCloud backup that included the app brings them back; reinstalling from the App Store does not.
02I finished a puzzle but the leaderboard is empty.
Leaderboards need you to be signed in to Game Center on the device. Open Settings, tap Game Center, and check you are signed in. The Leaderboard button on the result screen only appears while you are signed in, so if you cannot see it, you are signed out.
If you finish a puzzle with no connection, or before sign-in completes, Driftspell holds the score on your device and sends it the next time you finish a puzzle or Game Center sign-in completes. A daily score that has not gone out by the time the next puzzle arrives is dropped, because that day’s board has closed; your all-time total is kept and still goes through.
03A word I know was rejected.
The game accepts more than 74,000 words, but no list holds every word anyone knows. Proper nouns, hyphenated words and abbreviations are deliberately out. If an ordinary word was refused, send it to us — genuine gaps get fixed.
04Why is everyone’s puzzle the same?
The daily rack comes from the date, not from a server, so every player gets the same seven tiles and the same drift. That is also why the daily puzzle needs no connection. Inside the game, only ads, Game Center and a check of which other Oakferry games are on the App Store use the network.
05The puzzle number looks wrong.
Puzzle #1 is October 1, 2026, and the day rolls over at midnight UTC (shown in the app in your local time), not at your local midnight. Depending on your time zone, the new puzzle can arrive at any hour of your day. In U.S. Eastern time, for example, it arrives at 8 p.m. EDT, or 7 p.m. EST in winter.
06How do I unlock a past puzzle?
Every day joins the archive whether you played it or not. Tap “play the archive” under the board, tap a locked day, and tap Watch to confirm (Cancel changes your mind, and nothing is requested). Then watch one short rewarded video ad — watching it to the end unlocks that puzzle for good, and closing it early leaves it locked. If something else is on screen, Driftspell asks you to try again in a moment and the puzzle stays locked. Today’s puzzle never shows an ad and is always free.
If an ad can’t be shown for any reason (none available, no connection, or you declined ad consent), the puzzle unlocks anyway, and Driftspell tells you so.
07How do I report an ad?
Tap “play the archive” under the board, then tap Report an ad. It opens an email to support@oakferry.com that asks what the ad showed and when you saw it. If no email opens, write to support@oakferry.com yourself.
08Reporting something we should fix
Bug reports are welcome and genuinely get read. The useful ones say what you did, what happened, and what you expected instead. A screenshot helps more than a description of a screenshot.
If the game crashed, Oakferry has no crash reporting of its own: no telemetry or analytics reaches us, so we only learn about a crash if you tell us. Google’s ad library may send crash and diagnostic data to Google, as the privacy page explains.
09Contact
One mailbox, read by a person, no automated triage in front of it.
- Company
- Oakferry Games Inc., incorporated in Canada
- Support
- support@oakferry.com
- Privacy
- support@oakferry.com
- Response
- Within two business days